|
Frequently Asked Questions about Spoon River Home
Health Services
Q - How
long has SRHHS been serving the community?
A
- Locally owned and operated, SRHHS has served over
10,000 patients in the Fulton, Knox, Tazewell, Peoria and
surrounding communities since 1995.
Q - Does
SRHHS supply literature explaining its services, eligibility
requirements, fees and funding sources?
A -
YES (call for literature or click on the links below)
Q - Does
SRHHS furnish patients with a detailed "Patient Bill of Rights" that
outlines the rights and responsibilities of the providers, patients,
and caregivers alike?
A -
YES (call for a copy, or click on the link below)
Q - How
does SRHHS select and train its employees?
A -
All of our caregivers are selected and trained to meet or exceed
the needs of each individual patient under our care. For
your protection, every employee is reference and criminal
background checked, drug tested, insured, and bonded. We
provide care under the direct supervision of your personal
physician in the comfort of your own home.
Q - Does
SRHHS include the patient and his or her family members in
developing the plan of care? Are they involved in making care
plan changes?
A-
YES. The patient and family members are always included in the
development of and changes to the care plan.
Q - Is the
patient's course of treatment documented, detailing the specific
tasks to be carried out by each professional caregiver?
A -
Yes. A detailed care plan and course of treatment plan is
documented, approved by the attending physician and therapists
involved in these plans.
Q -Does
SRHHS assign supervisors to oversee the quality of care patients are
receiving in their homes?
A -
Yes. A nurse supervisor is in constant contact with the
caregivers, physician, and family members to insure quality of
care is being delivered. The supervisor makes frequent
visits to the home to verify that quality of care is being
delivered effectively and consistently.
Q - Who can
the patient and his or her family members call with questions or
complaints?
A -
Patients or family members can call the local nurse supervisor or
our Family Question Line with any questions or concerns at: (309)
245-0723.
Q - Does
SRHHS furnish written statements explaining all of the costs and
payment plan options associated with home care?
A -
Yes. Follow this link to see our price sheet for more
details about our costs.
Q - What
procedures does SRHHS have in place to handle emergencies?
A -
Our caregivers are fully trained and certified in CPR and other
emergency techniques. In addition, our CareLink & CareMed
services provide peace of mind for each patient and their family.
CareLink provides products that connect patients directly to an
attendant who can assess the emergency and quickly dispatch
family, friends, neighbors, or EMS. (CareMed assists
patients in taking the right medication at the right time.)
Q - Are
caregivers available 24 hours a day, seven days a week?
A -
Yes. Depending on the patient's needs SRHHS offers 24 hour/7
days a week home health care services.
If you have questions that were not answered on this
page, please call our office
at (309) 245-0723. |
